Support

Where can I download the game?

Hyakki Emaki is available on the App Store for iPhone with iOS 17.0 or later and iPad with iPadOS 17.0 or later. The main game is free to play, with optional in-app purchases for additional content.

Which languages can I play in?

The game supports English and Japanese. Choose English, Japanese, or your device’s language in Settings. Switching languages preserves your current run.

Which ally groups can I choose at the start?

On your first journey, choose three ally groups from the four free groups—Village Folk, Mountain Folk, Craft Folk, and Forest Folk—and any additional groups you own. Further journeys become available as you progress.

Can I resume a run later?

Your current run and records of completed runs are saved automatically on your device. Choose “Continue” on the home screen to resume. If a save error appears, follow the on-screen instructions before closing the app.

Are in-app purchases the same as spending in-game coins?

The main game is free to play. Six additional ally groups—Ghost Folk, Oni, Spirit Beasts, Spirit Bird, Tool Spirit, and Ghost—are available through optional one-time purchases. You can buy them individually or as a set that accounts for the groups you already own. The set covers the six additional groups currently offered. These purchases are separate from buying yokai, equipment, or spell cards with coins during a run and do not bypass the progression requirements for later journeys.

Why can’t I see the yokai I purchased?

Sign in to the App Store with the same Apple Account you used for the purchase and check your internet connection. On the “Choose Yokai Families” screen, open “Buy yokai families or restore purchases” and try “Restore Purchases.” Pending purchases take effect once approved.

Restoring purchases restores your access to additional content. It does not restore your current run or records of completed runs. If the issue persists, contact us rather than purchasing the content again.

What happens to my saved data if I delete the app?

Deleting the app may remove the saved data on your device. Contact us before deleting and reinstalling the app to troubleshoot an issue. We do not keep backups of your runs on our servers.

How do I request a refund for an App Store purchase?

Submit refund requests to Apple. Apple determines which purchases are eligible and whether to approve a refund.